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Maintenance Program

According to the U.S Department of Energy:

Cleaning and maintaining you’re A/C & Heating system can reduce your power bill by 30%

Studies show HVAC equipment which receive ongoing maintenance and cleaning lose 5% of rated efficiency over the lifetime of the equipment. Equipment that is not maintained, loses 5% of its rated efficiency EVERY YEAR!

ALL SAVINGS PLANS INCLUDE:

  • "First in–line" priority scheduling
  • Guaranteed service within 24–hours
  • No O/T charges for weekend service
  • Two FREE Tune–Ups / Cleaning Visits Annually
  • Multi–unit discounts
  • Discount on repairs
  • Extended warranty on repairs
  • Cash–back 
  • Condenser Coil Cleaning

ADDITIONAL SAVINGS PLANS FEATURES AVAILABLE WITH SELECT PLANS:

  • Free Diagnostic fee / Emergency service call 
  • Dust / clean registers 
  • Condenser motor compartment cleaning 
  • Nitrogen blast drain line cleaning 
  • Clean debris from drain pan 
  • Wax outdoor unit / Rust protection 
  • Evaporator coil cleaning 
  • Evaporator motor compartment cleaning 
  • Clean bath vent fans 
  • Clean kitchen refrigerator coils 

TERMS & CONDITIONS:

Maintenance Contract Terms and Conditions

 

Please refer to the specific contract or agreement title listed below to review the terms and conditions associated with the product or service listed on your document.

Savings Plan Agreements

The terms and conditions listed in this section are applicable only to the following savings plans; EXTREME CLEAN & MAINTENANCE PLAN, ADVANCED CLEAN & MAINTENANCE PLAN, and BASIC CLEAN & MAINTENANCE PLAN. These terms and conditions DO NOT apply to SILVER CSP, GOLD CSP, or PLATINUM CSP purchased on or before 12/01/2013.

The following terms and conditions apply to Maintenance Plans/Savings Plans issued on or after 12/01/2013 (hereafter "Plan") between Magic Touch Mechanical, Inc. (hereafter "MTM" or "Company") and the equipment owner or authorized signer of the plan (hereafter "Customer" or "Member"). These terms and conditions become effective as of midnight 12/01/2013. "Silver, Gold and Platinum Comfort Savings Plans" are covered under previous terms and conditions version: 7953–10639

1) MTM will assume no responsibility and declare all guarantees, warranties, and remaining plan benefits null and void if equipment is serviced or repaired by another contractor, repairman, handyman, or technician other than an MTM Representative.

2) MTM will assume no responsibility and declare all guarantees, warranties, cash back credits, and/or remaining plan benefits null and void if should the plan lapse or expire for non payment, insufficient funds, or customer cancellation.

3) EZ–Pay monthly cost will be automatically withdrawn from credit / debit account provided by the customer at current market price unless cancelled by customer or MTM with thirty days written notice.

4) Customer agrees to give MTM thirty days notice prior to expiration or cancellation of credit debit account used for EZ–Pay monthly withdrawals, and provide MTM with new account information.

5) Customer agrees two free tune–up visits are included with all plan levels. Members are not "pre–paying" for tune–up visits. Plan costs and payments are to receive all other benefits listed and account must be current with payments not in arrears to receive the free tune–up visits. Magic Touch Mechanical will do our best to contact Members in order to schedule free maintenance visits. No refunds will be issued for any unused free visits.

6) "Cash Back" feature / benefit explanation: If within ninety days of repair customer decides to purchase a qualifying complete new system from MTM to replace the repaired unit, MTM will credit the customer 50% of the cost of the repair up to the amount the plan allows.

7) Plan does not cover repairs or replacement of parts or components and no warranty is implied or stated.

8) If payments are in arrears or customer cancels plan for any reason prior to completion of the term of the original plan, customer is responsible for paying in full for the plan, discounts used or received, and/or for services rendered to date at MTM’s current market rates, immediately upon cancellation.

9) MTM shall not be liable for loss, damage, injury or claims caused by a delay in service or repair, equipment malfunction, clogged drains water damage, component failure, equipment mounting hardware failure or any damages arising from a failure of the system, equipment, controls, accessories, power or water supply.

10) Planned maintenance visits will be scheduled during normal business days/hours. Member is resposible for providing MTM Representative; safe, unencumbered access to all equipment, air ducts, controls, breakers, power disconnects and fuse panels during entire visit. Failure to provide access may result in loss of free maintenance visit. No refunds will be issued for failure to provide proper access. 

11) Free diagnostic fee and discounted diagnostic fee benefit limited to two instances per twelve–month period.

12) MTM’s ability to complete all plan features, benefits and tasks assume safe and reasonable accessibility to equipment, components and/or areas (at MTM representatives sold discretion). MTM will not move furniture fixtures, or building components or complete tasks that put him, others, pets or property in jeopardy of potential harm of damage. Customer agrees to hold MTM harmless for tasks that cannot be completed.

13) Refrigerator coil cleaning and bath fan cleaning plan feature/benefit assumes MTM representative can reasonably access coils and/or fans. Benefit limited to one refrigerator. Benefit limited to two bath fans

14) Return and supply register cleaning benefit limited to removing surface dust from reasonably accessible registers. Removal of register and/or higher level cleaning can be completed at an additional cost upon request.

15) Guaranteed repair service within 24 hours in the event of an equipment breakdown (no cooling / no heating) will be provided during normal weekday business hours. MTM will provide customer with a free service call should we fail to fulfill this guarantee.

16) All plan features (tasks) involving cleaning and waxing refer to "basic level" cleaning and waxing. More in–depth levels of cleaning/waxing will be billed at current market price less plan discount.

17) There is no agreement oral or otherwise which is not set forth herein.

END.