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Reviews

www.magictouchair.com
(480) 855-8789

I started using Magic Touch a few years ago, when I needed a heat pump installed, and continued with the company ever since. They have always been reliable, professional, and knowledgeable. Every technician they have ever sent was polite. prompt, and very pleasant. The company has completely earned our trust!

- Better Business Bureau

We have had excellent service from Magic Touch Mechanical and have used them twice to install air conditioning (once for the home and once for the garage.) We plan to use them in the future for other energy reducing projects. A great team!

- Better Business Bureau

This company is outstanding. We purchased a unit from them 4 years ago and took out the extended warranty. We have it looked at every year as recommended and when there was a problem, they were very quick to make it good. I have nothing but praise for Magic Touch. I have recommended them many times to my friends and family.

- Better Business Bureau

Honesty, integrity, practical and doesn't hard sell. I have recommended them to friends, family and coworkers and will keep doing so!

- Facebook

Just had a new AC unit installed. Great communication from the top down to the installers! If you need a new AC or service then look no further! Rich Morgan and crew are a class act!

- Facebook

They have taken care of the yearly service on our air conditioning unit. They have always done what was requested and as quickly as possible. We never felt they tried to sell us services that were not necessary.

- Angie’s List

The true test of a good company is how they respond when the product they recommend & sell you breaks. Magic sold us a Trane ac in 2007 and we had no problems with it until this summer when it started to blow out hot air. The response was quick and professional and there were no questions asked when it came to honoring their promises, simply "its covered by the warranty" Its no secret that ac companies have a reputation for being shady but I've never had that feeling with Magic. This ac company deserves my referral.

- Yelp

They installed my furnace and ac six years ago and service and clean it each spring. I'm always happy with the people they send out and have never had any problems with the heating or cooling. I like that they remind me every year when it is time for service and that they call me to let me know when they are on their way.

- Yelp

Excellent company and outstanding customer service. We had them install a new unit 4 years ago and took out the extended warranty. We have it serviced once a year as recommended. When we did have one problem, they were quick to replace the faulty part. Their management team, techs and customer service is outstanding.

- Yelp

The service techs were wonderful, each extremely knowledgeable about the units and their installation. Since our furnace was in the crawl space above our bedroom closet, they covered the carpet and all our clothes with heavy-duty plastic so as not to soil anything! They completed the total installation in one day and had us up and running. Another tech came out to our house within one week to check on how everything went and brought all the paperwork we needed for rebates from Lenox and from SRP. Everything was wonderful!

- Google Review

As far as I am concerned, this company is aptly named! Our home is 20 years old, with two units. As luck would have it, both units began giving us trouble at once! We decided we were not going to keep paying to fix them. I spotted one of Magic Touch's trucks at my next-door neighbor's house. I went over to ask her if she was happy with them, and she said they have been using them for years, and wouldn't use any other company. We opted to replace both units, and got very efficient Lennox units at a considerably better price than their competitors were giving me!
The workers were on time, very friendly and helpful. I will happily recommend them. Both AC's are working quietly as promised, unlike the Trane units that were installed by the homebuilder.

- Google Review

We had a whole home energy audit; they were very professional when calling in to set the appointment, called 30 minutes prior to arrival. They were very neat and respectful with everything, I was very impressed with the whole company, and will continue to use them for all my air conditioning needs

- Google Review

I purchased a tune up for my A/C unit. The price was very good and they were very good. I’m very happy with these guys!

- Angie’s List

Tech inspected fireplace operation and answered related questions. Very satisfactory experience.

- Angie’s List

I've used Magic Touch several times and cannot say anything negative. They installed our new HVAC system and it is a Godsend!

- Angie’s List

It was great. Performed an energy audit. I was impressed by the in-depth inspection and the final report. I’ve already seen a substantial reduction in my power bill since they made the improvements recommended in the report.

- Angie’s List

I bought a whole house energy audit with infrared thermal image scan. What they did helped and I have saved quite a bit of money so far. The electric bill went down by half. They were also easy to schedule with and showed up on time.

- Angie’s List

Magic Touch called the day before the service date to confirm the appointment.  The tech called 30 minutes before the appointment and showed up right on time.  The tech got right to work and made sure that the surrounding area was well covered.  He explained what he was doing and the results of his inspections and confirmed that everything was working to spec.  It was a good process and a good job for a fair price.

- Angie’s List

The service technician was very prompt and personable. He did a great, thorough job of inspecting the fireplace and completed tune-up. I would recommend this company to anyone looking for a quality, professional and customer service oriented business.

- Angie’s List

Superb and responsive customer service with a return call from my Angie’s List request on a weekend no less! Great tech, was both personable and efficient. He was especially carefully to cover the floor where he was working and clean area well after completion. This was a cleaning and tune-up for our gas fireplace and it looks and works like new. Would definitely recommend - superb value!

- Angie’s List

Cleaned our gas fireplace, to be sure it was in proper working order. The service was OUTSTANDING! Inspected, explained, reassured, trained me how to operate it...works very well now, and safely

- Angie’s List

After a horrific experience with another company, I called two more companies to make sure I didn't get burned again. The man from Magic Touch was polite, patient, and professional. He laid out all my options from a cheap fix which he called a "bandaid" to showing me how much a new heating and cooling system would cost. I really appreciated his time and concern as I'm on a fixed income and he didn't try to sell me items I didn't need but he didn't judge me and assume I couldn't pay for the "premium package". Ultimately I chose to go with the bandaid option for now because I want to plan to upgrade my home. I will certainly us this company when I do to because I can just tell they are a company that I can trust to treat me fairly. I can tell this is a wonderful company by the fact that they have people that really do care working for them.

- Kudzu review

It could've been easier to get an appointment, they were almost a week out booking a cleaning and check of my ac unit. Very responsive and good service as a whole though. Will use again. Would give five stars if they would have given me a same day or next day appointment.

- Kudzu review

I gave it a few months to make sure there weren't problems with our new ac unit before writing a review. found this business here on kudzu along with 3 others when our 20 year old ac decided to breathe its last breath. we chose this business because they were the most informative and gave us a bunch of different options from low end to high end. we also liked that they had a few brands to choose from unlike 2 of the other companies who only had Traine which we would never buy again. we went with their brand because of the price and warranty which were both better then the other options. the unit cools the house better then the old traine ever did and our power bill is down $90 a month less thenm it was last year. the only problem was the thermostat stopped working about a week after they put it in but they came out right away probably within an hour after I called. they said the thermostat was bad and replaced it for free under the warranty. we are going to have them replace the other Traine unit this winter when it cools down and will get the same unit. we recommend magic touch.

- Kudzu review

They did a check up of our fire place and were very thorough. My husband was reluctant thinking it wouldn't be worth the money but couldn't believe how clean it was when he got home from work. It was a good deal.

- Kudzu review